Legal
Terms & Conditions
Last updated: September 28, 2026
1. About the Service
ServeOnSeat is a technology platform designed to support cinema food ordering, kitchen operations, delivery workflows, customer accounts and related cinema services.
2. Use of the Platform
Users must provide accurate information where required and use the platform only for lawful purposes. Users must not attempt to interfere with, misuse or gain unauthorised access to the platform or another user's account.
3. Orders
Food and beverage orders are placed with the cinema or outlet operating the ServeOnSeat service. Availability, preparation, delivery times, pricing and applicable taxes may vary by cinema.
4. Payments
Payment methods available to users depend on the cinema's configuration. Orders may be subject to applicable taxes, service charges or other disclosed charges.
5. Cancellation and Refunds
Cancellation and refund rules may vary depending on the cinema, order status and payment method. Applicable cancellation and refund terms should be reviewed before placing an order.
6. Platform Availability
We aim to keep the platform available and reliable, but temporary interruptions may occur due to maintenance, technical issues, network failures or circumstances outside our reasonable control.
7. Intellectual Property
The ServeOnSeat name, branding, software, interface and related materials are protected by applicable intellectual property laws. They may not be copied, modified or distributed without appropriate authorisation.
8. Changes to These Terms
These terms may be updated from time to time to reflect changes in the service, business operations or applicable requirements.
9. Contact
Questions regarding these terms can be sent to info@serveonseat.com.