Legal
Privacy Policy
Last updated: September 28, 2026
1. Introduction
ServeOnSeat provides a cinema food and guest experience platform that enables guests to browse menus, place food and beverage orders, track deliveries and interact with cinema services.
2. Information We May Collect
Depending on how the service is configured by a cinema, we may collect information such as name, mobile number, email address, order details, seat information, transaction information and information required to provide customer support.
3. How Information Is Used
Information may be used to process orders, provide delivery services, maintain customer accounts, provide loyalty features, communicate service-related information, improve the platform and provide support.
4. Payments
Payment processing may be handled by third-party payment providers or by the cinema using its configured payment method. ServeOnSeat does not need to store complete card or payment credentials when those details are processed directly by the payment provider.
5. Cookies and Similar Technologies
The platform may use cookies or similar technologies to maintain sessions, remember preferences, improve functionality and understand how the website is used.
6. Information Sharing
Information may be shared with the cinema operating the service, service providers required to operate the platform, payment providers and other parties where necessary to provide requested services or comply with applicable law.
7. Data Security
We use reasonable technical and organisational measures designed to protect information against unauthorised access, alteration, disclosure or destruction. No internet-based system can be guaranteed to be completely secure.
8. Data Retention
Information may be retained for as long as reasonably necessary to provide services, maintain business records, resolve disputes, prevent misuse and comply with legal obligations.
9. Your Choices
Depending on applicable law and the service configuration, you may have rights regarding access, correction, deletion or restriction of certain personal information.
10. Contact
For privacy-related questions, contact us at info@serveonseat.com.